Privacy Policy



PRIVACY POLICY

This Privacy Policy describes how Skin of Youth (“we”, “our”, “us”) collects, uses, stores and protects your personal information when you visit or make a purchase from www.skinofyouth.com.au

We are committed to complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) to ensure your information is handled safely, securely and responsibly.

1. PERSONAL INFORMATION WE COLLECT

We may collect personal information when you:

  • Browse our website
  • Place an order
  • Create an account
  • Subscribe to our mailing list
  • Contact us for support
  • Engage with our social media or promotions
  • The personal information we collect may include:
  • Name
  • Email address
  • Phone number
  • Billing and shipping address
  • Order history and purchase details
  • Payment details (processed securely via third-party providers; we do not store full card information)
  • Account login details (if you choose to create one)
  • We may also collect non-personal information, such as:
  • Browser type
  • Device type
  • IP address
  • Pages visited
  • Time spent on the site
  • Referral source

This helps us improve website performance and user experience.

2. USE OF PERSONAL INFORMATION

We use your personal information to:

  • Process and fulfil orders
  • Provide customer service and support
  • Communicate regarding orders, updates and enquiries
  • Improve our products, services and website experience
  • Send marketing emails (only if you opt-in)
  • Prevent fraud and ensure website security
  • Comply with legal obligations

You may opt-out of marketing communications at any time.

3. SHARING OF PERSONAL INFORMATION

  • We do not sell or trade your personal information.
  • We may share your information with trusted third parties who assist us in operating our business, including:
  • Payment processors (Shop Pay, Apple Pay, Google Pay, Visa, Mastercard, etc.)
  • Shipping providers (e.g., Australia Post)
  • Email and marketing platforms
  • Website hosting and analytics providers
  • These service providers receive only the information necessary to perform their function and are required to handle it in accordance with privacy and confidentiality requirements.
  • We may disclose your information if required by law, regulation, legal process or government request.

4. COOKIES & TRACKING TECHNOLOGIES

Our website uses cookies and similar technologies to:

  • Improve website functionality
  • Remember your preferences
  • Analyse traffic and usage patterns
  • Support marketing activities

You can control cookie settings through your browser, but disabling cookies may affect your user experience.

5. DATA STORAGE & SECURITY

We take reasonable steps to protect your personal information from:

  • Misuse
  • Loss
  • Unauthorised access
  • Modification
  • Disclosure

This includes secure servers, encrypted communications, restricted access and industry-standard security measures.

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute protection.

6. ACCESSING & CORRECTING YOUR INFORMATION

You may request access to, or correction of, your personal information at any time, subject to legal exceptions.

To request access or correction, please contact us at info@skinofyouth.com.au
.

We may require your request in writing and may charge a reasonable fee for retrieval and administrative costs.

7. INTERNATIONAL DATA TRANSFERS

Some of our service providers may store or process your information outside Australia.
When this occurs, we take reasonable steps to ensure those providers comply with Australian privacy standards.

8. RETENTION OF PERSONAL INFORMATION

We retain your information only for as long as necessary to:

  • Provide services
  • Comply with legal obligations
  • Resolve disputes
  • Maintain accounting and business records

When no longer required, information is securely destroyed or de-identified.

9. CHANGES TO THIS POLICY

We reserve the right to update this Privacy Policy at any time.
Revised versions will be posted on our website with the updated date.
Continued use of our website indicates your acceptance of the updated policy.

10. CONTACT US

If you have any questions, concerns, or feedback regarding this Privacy Policy, please contact us:

Email: info@skinofyouth.com.au

Mail:
Skin of Youth
2/49 Gateway Drive
Noosaville QLD 4566
Australia