Refund Policy

 

 

  • Skin of Youth is fully committed to providing 100% satisfaction in the quality of our products and we hope you are thrilled with your order.
  • Due to sanitary reasons, refunds or exchanges for change of mind cannot be accepted once an order has been shipped.
  • An order cannot be changed once it has been completed. If you wish to add items to your order, please place another order within 24 hours and we are more than happy to combine the delivery (providing the previous order has not yet been dispatched).
  • We have a 14-day return policy if the ordered item is damaged during transit.
    Returns are processed within 7 days of arrival back to Skin of Youth where the item will be assessed and accepted as deemed damaged.
    Please contact us immediately together with a photo of the damaged product to info@skinofyouth.com.au.
    Return postage costs will be your responsibility and you will carry any risk of theft, loss or damaged goods during the return.
    A receipt of postage from the Post Office is highly recommended together with a tracking number. Items lost in the post will be treated as unreturned.
    Once approved an exchange will be dispatched. 

    Please send returns to:

    Returns
    Skin of Youth

    2/49 Gateway Drive 4566
    NOOSAVILLE QLD 4566